Target with 3 arrows in the bullseye

CFI Delivers Exceptional Client Care on All Core Metrics

At CFI, we believe that every interaction matters. The results of our 2025 Q3 Experience of Care Survey show how our client-centered approach is making a real difference. These insights reflect the trust and confidence our clients place in us – and the positive impact we strive to create every day.

Outstanding Performance Across All Core Metrics

Our clients reported exceptional levels of satisfaction. These numbers speak to the quality, compassion and professionalism that define CFI:

  • Staff respects me for who I am: 95%
  • I have a say in my care or service: 95%
  • I trust CFI staff to help me: 93%
  • The care or service I receive has improved my life: 93%
  • I would refer a friend if they need help: 92%

What Clients Are Saying 

Clients consistently highlighted several key strengths:

  • Staff excellence: Clients described our team members as helpful, professional, knowledgeable, compassionate, respectful and responsive.
  • Service quality: Clients appreciated our quick and efficient service delivery, clear communication, ease of access, comprehensive support and consistent follow-through.
  • Impact: Perhaps most importantly, clients shared how CFI has helped them during difficult times and crises. By providing essential resources and reducing their stress and worry, we made them feel supported and not alone while enabling stability and progress in their lives.

In Their Own Words

Here are some comments clients shared in their survey responses:

“Great place to come if you need and want help.” – CRC client

“The evaluation was really helpful. I learned a lot about myself and now feel ready to make my employment goal.” – Employment Services client

“I truly appreciate the services that I am receiving, for it has changed my life!” – First Person Care Consultants client

“CFI is the best program that I could have ever participated in. CFI always respects me and my peers. I am very grateful for CFI and the staff.” – Home Care client

“Thank you for years of exceptional service. Our lives are better for it!” – iLIFE Services client

“We adore our therapists for our children at Whole Health. They have met us where we are at, tenderly, and helped us grow in ways we could never imagine.” – Whole Health client

“The services and care my child receives is shown with so much love. All I can say is thank you all.” – Pediatric Skilled Nursing client

“Winged Victory helped me get approved for SSI really fast, so I don’t have to worry about being homeless anymore. I wouldn’t have been able to do this on my own.” – Winged Victory client

Continuing to Improve

We’re committed to enhancing our services even further by reducing wait times, improving communication and simplifying processes – because our clients’ experience matters. If you’d like to share feedback about a recent experience with us, please drop a line using our Contact Us form.